Has Your Computer Been Hijacked?

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Remote control software is essential in today’s connected world – but is it necessary, is it safe, and how can you detect if your computer has been hijacked illegitimately?


  1. What is Remote Support Software?

Remote support software allows technicians to access and control your computer from a remote location. This technology is invaluable for troubleshooting and fixing issues without needing physical access to your machine. Popular examples include TeamViewer, Splashtop, and AnyDesk. These tools provide a convenient way to get support quickly, but they also come with potential risks.


  1. Benefits of Remote Support Software

The benefits of using remote support software are numerous:

  • Ease of Access: Get instant support anytime, anywhere – not just in Harrogate.
  • Convenience: No need to unplug machines or transport them.
  • Cost-Effective: Avoid call-out charges and reduce downtime.
  • Flexibility: Support for multiple devices, including desktops, laptops, and mobile devices.
  • Quick Resolution: Fast diagnosis and problem-solving without waiting for a technician to arrive.


  1. Downfalls and Risks

However, there are risks associated with remote support software:
• Unwanted Installations: Malicious software could be installed without your knowledge.
• Leftover Access: Previous support sessions may leave behind software that could be exploited later.
• Non-Reputable Businesses: Engaging with untrustworthy providers can expose your system to vulnerabilities.


  1. How to Stay Safe

At PC Harmony, we prioritize your safety. That’s why we’re offering a free summer check to see if any remote software has been installed on your computer without your knowledge. This is a perfect opportunity to demonstrate how remote support should work and what it shouldn’t do.
Why free? Because we want you to be safe! If we notice anything that could be improved, we’ll let you know and give you the option to have us fix it, take it somewhere else, or do nothing at all.

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